RKLSwims Master Terms & Conditions

Website, Swimming Lessons, Memberships, RKL Club, Products, Events & Promotions

Business: RKLSwims Education Ltd & RKLSwims C.I.C.
Company Number: 17044687
Trading Name: RKLSwims
Version: 2.0
Last Updated: 24 August 2026
Review Date: No later than March 2027

Important Information

These are the Master Terms & Conditions of RKLSwims Education Ltd & RKLSwims C.I.C..

They apply, where relevant, to:

• use of the RKLSwims website;

• paid swimming lessons;

• recurring swimming lesson memberships;

• private and group swimming services;

• RKL Club;

• products sold directly by RKLSwims;

• SwimFins and swimming equipment sold by RKLSwims;

• RKLSwims merchandise;

• events and ticketed activities;

• promotions and giveaways;

• website and blog content; and

• other paid services supplied by RKLSwims Education Ltd & RKLSwims C.I.C..

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These Terms are intended to provide one consistent contractual framework across the RKLSwims website and authorised booking and payment platforms.

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Nothing within these Terms limits or removes any statutory rights which cannot legally be excluded.

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​

PART A — GENERAL TERMS

1. Who We Are

RKLSwims is a trading name of:

RKLSwims Education Ltd
Company Number: 17044687

Paid commercial services sold by RKLSwims are supplied by RKLSwims Education Ltd unless expressly stated otherwise before purchase.

Community, charitable, subsidised or grant-funded programmes may separately be operated by:

RKLSWIMS C.I.C.
Company Number: 16203384

Where a programme is supplied by RKLSWIMS C.I.C., the customer or participant will be informed where appropriate and separate terms or arrangements may apply.

A reference to “RKLSwims”, “we”, “us” or “our” within these Terms means RKLSwims Education Ltd unless the context expressly states otherwise.

2. Contact Details

Formal correspondence concerning services supplied by RKLSwims Education Ltd should be sent to:

Email: hello@rklswims.com
Telephone: 07464 307079

Registered Office:
36 Pen Y Fon Street, 
Llanelli
Wales
SA15 2HR

Formal swimming membership cancellations must be submitted in accordance with Part C of these Terms.

3. Definitions

For these Terms:

Account Holder

Means an adult aged 18 or over who enters into a contract with RKLSwims.

For children's services, this will normally be the parent or legal guardian responsible for the swimmer.

Customer

Means a person purchasing goods, services, memberships, tickets or other items from RKLSwims.

Swimmer

Means a child or adult participating in swimming lessons or another aquatic activity delivered by RKLSwims.

Membership

Means a recurring paid arrangement with RKLSwims.

Swimming Membership

Means the recurring arrangement under which payment secures a swimmer's reserved place within the RKLSwims lesson programme.

RKL Club

Means the separate recurring RKLSwims membership programme providing the benefits advertised for that membership from time to time.

Lesson

Means a scheduled swimming lesson or coaching session delivered or arranged by RKLSwims.

Product

Means physical goods sold directly by RKLSwims, including swimming equipment, SwimFins, clothing, merchandise and accessories.

Venue

Means a swimming pool, facility, event site or other premises used by RKLSwims.

Splash Shield

Means the RKLSwims illness-protection scheme providing eligible catch-up credits subject to these Terms.

Website

Means the RKLSwims website and any website page operated by or on behalf of RKLSwims Education Ltd.

4. How These Terms Work

Different Parts of these Terms apply depending on what a Customer is doing.

For example:

• swimming lesson memberships are additionally governed by Part C;

• RKL Club is additionally governed by Part D;

• physical goods are additionally governed by Part E;

• events are additionally governed by Part F; and

• giveaways and promotions are additionally governed by Part G.

Where RKLSwims publishes specific terms for a particular event, promotion, product, course or service, those specific terms form part of the contract.

If specific terms conflict with these Master Terms, the more specific term will normally apply to that particular transaction, provided it is lawful and was properly disclosed before the Customer became bound.

Information contained within an order confirmation or booking confirmation, such as the agreed:

• price;

• product;

• lesson;

• booking time;

• Venue;

• quantity;

• renewal date; or

• delivery method

also forms part of the relevant contract.

Nothing within any specific terms or confirmation overrides statutory consumer rights which cannot legally be excluded.

5. Age and Authority

Customers entering into contracts with RKLSwims must be aged 18 or over unless RKLSwims expressly permits otherwise.

Where services are booked for a child, the person booking confirms that they are authorised to arrange that child's participation.

Where a promotion permits entry by a person under 18, any parental or guardian permission requirement will be stated within the promotion-specific terms.

6. Contract Formation

The method by which a contract is formed depends on the type of transaction.

For memberships and services, a contract will normally arise when RKLSwims accepts or confirms the booking or activates the relevant membership.

For physical products ordered online, the Customer's order is an offer to purchase the Product.

An automated acknowledgement that an order has been received does not necessarily constitute acceptance of that order.

Unless RKLSwims expressly states otherwise, the contract for physical goods is accepted when:

• RKLSwims confirms dispatch; or

• the goods are otherwise supplied to the Customer,

whichever occurs first.

RKLSwims may decline an order before acceptance where reasonably necessary, including because of:

• stock unavailability;

• an obvious pricing error;

• suspected fraud;

• payment failure;

• delivery restrictions; or

• another legitimate reason.

Where payment has already been taken for an order which RKLSwims subsequently cannot accept, the relevant payment will be refunded.

7. Prices and Payment

Prices will be displayed or communicated before the Customer becomes bound by the relevant transaction.

Where applicable, prices will include taxes required to be included by law.

Any delivery charge, booking charge or other mandatory cost will be disclosed before the Customer places the order.

Customers must not be charged for optional extras without their agreement.

RKLSwims may use third-party payment processors and booking platforms to collect payments.

Customers are responsible for ensuring payment information provided is accurate and that they are authorised to use the chosen payment method.

8. Pricing Errors

RKLSwims takes reasonable steps to ensure prices are accurate.

Where an obvious pricing, technical or listing error occurs, RKLSwims is not required to knowingly proceed with an order at an obviously incorrect price where the contract has not yet been accepted.

If an order has already been paid for but has not been accepted, RKLSwims may cancel it and issue a refund.

Nothing in this provision allows RKLSwims to retrospectively increase an agreed price after a binding contract has been formed merely because RKLSwims later decides the price was commercially undesirable.

9. Statutory Consumer Rights

Nothing in these Terms excludes, restricts or replaces rights available under applicable consumer law.

Different statutory cancellation rights may apply depending on whether the Customer purchases:

• physical goods;

• services;

• digital content;

• a recurring membership;

• or a leisure activity provided on a specific date or during a specific period.

Where statutory rights give the Customer greater protection than these Terms, the statutory rights take precedence.

PART B — WEBSITE USE, CONTENT AND THIRD PARTIES

10. Website Use

The RKLSwims Website is provided for lawful personal and commercial interaction with RKLSwims.

Users must not intentionally:

• interfere with Website security;

• attempt unauthorised access to accounts or systems;

• introduce viruses, malicious software or harmful code;

• scrape or systematically extract Website content without permission where prohibited by law;

• impersonate another person;

• submit fraudulent information;

• use the Website to harass or threaten another person; or

• use RKLSwims intellectual property unlawfully.

RKLSwims may restrict Website access where reasonably necessary to protect security, systems, Customers or the business.

11. Website Availability

RKLSwims aims to keep its Website and online systems available and accurate.

However, temporary interruption may occur because of:

• maintenance;

• updates;

• hosting problems;

• payment-provider disruption;

• technical failures;

• cyber incidents; or

• circumstances outside RKLSwims' reasonable control.

RKLSwims does not guarantee uninterrupted Website availability.

Where an outage materially affects a Customer's ability to exercise a contractual right, RKLSwims will consider reasonable alternative methods of communication or performance.

12. Blogs and Informational Content

RKLSwims may publish blogs, articles, social content, educational materials and general guidance.

Unless expressly stated otherwise, such material is provided for general informational and educational purposes.

Blog and informational content is not intended to replace:

• personalised medical advice;

• professional healthcare advice;

• emergency-service guidance;

• direct supervision of children;

• individual risk assessment;

• professional legal advice; or

• instructions issued by competent authorities.

Water-safety information should be used alongside appropriate supervision and recognised safety guidance.

Content may reflect information available on its publication or update date and may subsequently become outdated.

RKLSwims may update or remove informational content where appropriate.

13. Third-Party Websites and Partner Stores

The Website may contain links to:

• partner organisations;

• partner stores;

• manufacturers;

• charities;

• venues;

• booking services;

• external retailers; and

• other third-party websites.

A link does not automatically mean that RKLSwims is the seller of goods or services offered by that third party.

Unless expressly stated otherwise before purchase, where a Customer follows a link and purchases directly from another business:

the contract is between the Customer and that third-party business.

That third party is responsible for its own:

• goods;

• services;

• prices;

• delivery;

• returns;

• warranties;

• customer service; and

• contractual terms.

RKLSwims is not responsible for the independent acts or omissions of third-party traders merely because RKLSwims links to them.

This does not remove any responsibility RKLSwims may have where RKLSwims is expressly acting as the seller, supplier or otherwise legally responsible.

14. Affiliate and Commercial Relationships

Some links, recommendations or discount codes may form part of a commercial, affiliate, sponsorship or partnership arrangement.

RKLSwims may receive:

• commission;

• products;

• discounts;

• reciprocal promotion;

• sponsorship; or

• another commercial benefit

in connection with some recommendations.

Where advertising or consumer-protection rules require a commercial relationship to be disclosed, RKLSwims will identify the promotional or advertising nature of the content appropriately.

The existence of a commercial relationship does not change which business is responsible for supplying a third-party Product unless expressly stated.

PART C — SWIMMING LESSONS & SWIMMING MEMBERSHIPS

15. Reserved-Space Membership Model

RKLSwims swimming lessons operate primarily through recurring monthly memberships.

The Swimming Membership fee secures a swimmer's:

reserved place within their allocated lesson time and programme.

Membership is not a pay-as-you-go arrangement calculated according to the number of individual lessons actually attended.

RKLSwims commits resources including:

• pool hire;

• teaching staff;

• administrative capacity;

• class capacity; and

• programme planning

on the basis of confirmed membership places.

A swimmer's absence therefore does not automatically reduce the membership fee.

16. Swimming Membership Payments

Swimming Membership fees are collected on a recurring basis through an authorised booking or payment platform.

The relevant price and payment arrangements will be communicated when membership is arranged.

The Account Holder must maintain valid payment details and sufficient funds for payments which become properly due.

Cancelling a Direct Debit mandate, removing a payment card or instructing a bank to stop payment does not itself cancel the Swimming Membership.

Swimming Membership must be cancelled using the procedure in Section 20.

17. Failed Swimming Membership Payments

Where a payment fails or is not paid by its due date:

• the amount remains outstanding;

• RKLSwims may notify the Account Holder;

• RKLSwims or its payment provider may make reasonable further collection attempts; and

• the Account Holder should resolve the outstanding amount promptly.

A genuine payment dispute raised promptly may be investigated before further recovery action is taken.

18. Late Payment Administration Charge

RKLSwims provides a 7-calendar-day grace period following the payment due date.

No Late Payment Administration Charge will normally be applied during this initial period.

Where an amount remains unpaid for 7 calendar days or more after its due date, RKLSwims may apply a:

£5 Late Payment Administration Charge

to that overdue payment.

The charge contributes towards reasonable administration involved in managing the overdue account, including:

• payment review;

• customer communication;

• account administration; and

• recovery activity.

Only one £5 Late Payment Administration Charge will normally apply to each individual overdue payment or instalment.

It will not repeat every seven days or continually increase in relation to the same overdue instalment.

RKLSwims may waive the charge where:

• RKLSwims caused the payment failure;

• a payment provider caused the failure;

• payment was made on time but incorrectly recorded;

• a genuine unresolved dispute exists;

• exceptional circumstances reasonably justify waiver; or

• RKLSwims otherwise reasonably considers waiver appropriate.

The charge introduced by Version 4.0 applies only to payments falling due on or after 1 October 2026.

It will not be retrospectively applied to payments which became due before that date.

19. Suspension for Non-Payment

Where an amount remains unpaid for 14 calendar days or more, RKLSwims may suspend participation until the account has been brought up to date or an alternative arrangement has been agreed.

Suspension for non-payment:

• is not cancellation by the Account Holder;

• does not automatically extinguish an amount already properly due; and

• may subsequently result in termination and release of the reserved place.

RKLSwims will not intentionally permit membership fees and administrative charges to accumulate indefinitely after membership has effectively been terminated.

20. Swimming Membership Cancellation

20.1 Cancellation Deadline

To cancel a recurring Swimming Membership, written notice must be received by RKLSwims:

no later than the 10th day of the month preceding the month the Account Holder does not wish to be charged for.

Example

Cancellation received on or before 10 March:

• membership continues until 31 March;

• no April membership fee is due;

• the swimmer's reserved place ends from April.

Cancellation received after 10 March:

• membership continues throughout April;

• April's membership fee remains due;

• membership ends on 30 April.

20.2 This Is Not “10 Days' Notice”

For avoidance of doubt:

the Swimming Membership cancellation requirement is NOT 10 days before the next payment date.

It is a fixed calendar-date deadline of the 10th of the preceding month.

The Account Holder's individual billing date does not alter the cancellation deadline.

Changing a payment collection date does not alter the cancellation deadline unless RKLSwims expressly agrees otherwise in writing.

20.3 How to Cancel

Swimming Membership cancellation requests must be submitted in writing to:

hello@rklswims.com

unless RKLSwims expressly confirms another method in writing.

RKLSwims will normally provide written confirmation that the cancellation has been processed.

Account Holders should retain their sent cancellation request and confirmation.

20.4 What Does Not Cancel Membership

The following do not, by themselves, constitute cancellation:

• verbally telling a teacher;

• mentioning an intention to leave;

• advising that a swimmer will be away;

• going on holiday;

• missing lessons;

• ceasing attendance;

• cancelling a Direct Debit;

• removing a payment card;

• blocking a payment;

• allowing a payment to fail; or

• contacting a Venue rather than RKLSwims.

20.5 Purpose of the Notice Period

The cancellation deadline allows RKLSwims to manage:

• waiting lists;

• small class capacities;

• pool hire;

• staffing;

• lesson allocation; and

• programme finances.

20.6 Cancellation Reversal

A processed cancellation may normally be reversed if the request is received within 24 hours of RKLSwims sending cancellation confirmation, provided the place remains available.

After that period, RKLSwims cannot guarantee reinstatement.

21. Missed Lessons, Holidays and Personal Absence

Swimming Membership reserves programme capacity.

Refunds or membership reductions are therefore not normally provided where a swimmer misses lessons because of:

• holidays;

• travel;

• school commitments;

• family commitments;

• appointments;

• competitions;

• timetable clashes;

• traffic;

• planned absence;

• change of mind; or

• illness outside Splash Shield.

Temporary absence does not automatically pause membership.

The reserved place remains payable unless membership is cancelled in accordance with Section 20.

22. Splash Shield

Splash Shield provides limited illness protection for eligible swimmers.

Standard Splash Shield

Eligible swimmers receive:

• up to 1 illness credit per calendar month; and

• approved credits are valid for 30 days from issue.

Splash Shield Plus — Eligible RKL Club Members

Eligible active RKL Club members receive:

• up to 2 illness credits per calendar month; and

• approved credits are valid for 60 days from issue.

Eligibility

To qualify:

• illness must be reported at least 4 hours before the scheduled lesson;

• the claim must be submitted within 72 hours of the missed lesson; and

• the RKLSwims Splash Shield claim procedure must be followed.

Splash Shield does not normally apply to:

• holidays;

• planned absences;

• school activities;

• competitions;

• travel; or

• scheduling conflicts.

Catch-up availability is not guaranteed.

Credits:

• have no cash value;

• cannot normally be transferred;

• cannot be exchanged for cash; and

• expire at the end of their applicable validity period.

Expiry of a credit does not constitute cancellation of a lesson by RKLSwims.

RKLSwims may make reasonable changes to Splash Shield.

Where a material change reduces benefits for an existing member, reasonable advance notice will be provided.

23. Lessons Cancelled by RKLSwims

Where RKLSwims cancels or cannot provide a scheduled lesson, it will consider the circumstances and an appropriate remedy.

Depending on the circumstances, RKLSwims may provide:

• an alternative lesson;

• replacement lesson;

• catch-up opportunity;

• lesson credit;

• account credit;

• amended session;

• additional lesson opportunity; or

• another reasonable alternative.

Where required by applicable consumer law or otherwise appropriate, a monetary refund may be provided.

Replacement sessions and credits remain subject to:

• swimmer suitability;

• teacher availability;

• pool availability;

• programme capacity; and

• operational feasibility.

24. Weather, Safety and Events Outside Reasonable Control

RKLSwims may cancel, pause, relocate, adapt or amend lessons where it reasonably considers normal delivery unsafe or unsuitable.

Relevant circumstances may include:

• Amber or Red weather warnings;

• extreme heat;

• unsafe facility temperatures;

• inadequate ventilation;

• unsafe changing facilities;

• snow;

• ice;

• storms;

• flooding;

• lightning;

• high winds;

• significant travel disruption;

• emergency-service advice;

• local-authority guidance;

• pool plant issues;

• water-quality concerns;

• chemical incidents;

• utility failures;

• Venue closure;

• Venue operational decisions;

• emergency staffing issues;

• illness;

• safeguarding concerns; or

• other circumstances outside RKLSwims' reasonable control.

Some decisions may have to be made at short notice.

A monetary refund is not automatically due merely because the disruption is outside RKLSwims' reasonable control.

RKLSwims will consider a reasonable alternative where practical and will act consistently with applicable consumer law.

25. Third-Party Swimming Venues

RKLSwims may hire swimming facilities from third-party Venue operators.

RKLSwims remains responsible for exercising reasonable care and skill in the services it supplies.

However, it does not directly control every aspect of third-party premises, including potentially:

• pool plant;

• building maintenance;

• water-treatment infrastructure;

• heating;

• ventilation;

• utilities;

• parking;

• changing-room infrastructure;

• site access; and

• wider Venue operations.

Responsibilities may be divided between RKLSwims and the Venue under operating procedures, hire arrangements and emergency plans.

Nothing within this provision excludes a responsibility which legally rests with RKLSwims.

26. Attendance and Supervision

Swimmers should arrive in sufficient time to begin at their scheduled lesson time.

Late arrival may reduce participation time and lessons will not normally be extended.

Swimmers must:

• follow reasonable teacher instructions;

• follow Venue safety rules;

• wear appropriate swimwear;

• not enter the water without permission or appropriate supervision; and

• avoid items which create an unnecessary safety risk.

For swimmers under 18, the parent or guardian remains responsible for supervision:

• before the lesson begins;

• after the lesson ends;

• in changing areas;

• in spectator areas;

• in car parks; and

• elsewhere outside the supervised swimming lesson,

unless another arrangement has expressly been agreed.

Swimmers must be collected promptly.

27. Medical, Accessibility and Support Information

Account Holders must provide information reasonably relevant to safe and suitable participation.

This may include:

• medical conditions;

• allergies;

• medication;

• disabilities;

• accessibility requirements;

• additional learning needs;

• behavioural considerations;

• communication needs; and

• other relevant health or support information.

Material changes must be communicated to RKLSwims.

RKLSwims cannot guarantee that every need can safely be accommodated within every lesson format.

Reasonable and safe adjustments will be considered where appropriate.

Failure to disclose material information which affects safety may result in participation being adapted, paused or reviewed.

28. Illness and Emergencies

Swimmers should not attend where illness makes participation inappropriate under relevant health, Venue or RKLSwims guidance.

Where a swimmer becomes unwell or injured, RKLSwims may:

• stop or modify participation;

• provide first aid within the competence of the responder;

• contact the Account Holder or emergency contact; and

• contact emergency services where reasonably necessary.

29. Behaviour

Swimmers must behave safely and follow reasonable instructions.

Unsafe or seriously disruptive behaviour may result in removal from a lesson.

Where removal results from the swimmer's serious misconduct, this does not normally create an entitlement to reimbursement for that lesson.

Parents, guardians and spectators must also behave appropriately towards swimmers, other families, RKLSwims personnel and Venue personnel.

RKLSwims will not tolerate serious:

• abuse;

• threats;

• intimidation;

• harassment;

• discrimination; or

• behaviour creating a safety or safeguarding concern.

Serious concerns may result in immediate suspension while circumstances are assessed.

30. Swimming Progression

Swimming progression varies between individuals.

Progress can depend on:

• confidence;

• coordination;

• attendance;

• physical development;

• practice;

• understanding; and

• individual readiness.

RKLSwims uses development-based progression.

RKLSwims does not guarantee achievement of a particular:

• stage;

• badge;

• distance;

• stroke;

• award; or

• skill

within a specified period.

Progression decisions are made using reasonable professional judgement.

31. Teacher Substitution and Programme Changes

RKLSwims may make reasonable operational changes including:

• teacher substitutions;

• teaching-area changes;

• class restructuring;

• reasonable timetable adjustments;

• Venue changes; and

• programme adjustments.

Where reasonably practicable, notice of material changes will be provided.

A substitute teacher does not by itself constitute cancellation of the lesson or create an automatic right to a refund.

PART D — RKL CLUB

32. RKL Club Membership

RKL Club is a separate optional recurring membership.

The current:

• price;

• available benefits;

• eligibility requirements; and

• renewal frequency

will be displayed before purchase.

RKL Club does not itself guarantee availability of any particular swimming lesson or Product.

33. RKL Club Benefits

Benefits may include, where advertised:

• enhanced Splash Shield entitlement;

• Product discounts;

• priority opportunities;

• promotional benefits;

• Tourism Tokens;

• member offers; and

• other benefits made available by RKLSwims.

Only benefits expressly advertised as part of the relevant membership should be treated as included.

Benefits are normally:

• for the member or linked household specified by RKLSwims;

• non-transferable unless stated;

• subject to eligibility;

• subject to availability where appropriate; and

• incapable of being exchanged for cash unless expressly stated.

Discounts cannot be combined with other promotions unless RKLSwims states otherwise.

34. RKL Club Renewal

RKL Club renews automatically at the frequency disclosed at sign-up until cancelled.

The Customer must maintain valid payment information.

A failed RKL Club payment may result in benefits being suspended until payment is resolved.

The Late Payment Administration Charge in Section 18 may apply to an overdue RKL Club payment where applicable.

35. Cancelling RKL Club

Unless a different arrangement was prominently disclosed before purchase, RKL Club may be cancelled before the next renewal.

Cancellation prevents the next renewal and membership will normally remain active until the end of the period already paid for.

No pro-rata refund is normally provided merely because the Customer chooses not to use the remaining benefits during that paid period, subject to applicable statutory rights.

Cancelling RKL Club does not automatically cancel a Swimming Membership.

Cancelling a Swimming Membership does not automatically cancel RKL Club.

Each recurring membership must be cancelled separately unless RKLSwims expressly confirms otherwise.

36. Changes to RKL Club

RKLSwims may reasonably change RKL Club benefits or price.

Minor or beneficial changes may be introduced without lengthy notice.

Where an existing member's:

• recurring price materially increases; or

• core benefits are materially reduced,

RKLSwims will provide reasonable advance notice.

Where a material change would leave a member significantly worse off, they will be given a reasonable opportunity to cancel before being required to accept the change.

PART E — RKLSWIMS STORE & PHYSICAL PRODUCTS

37. Products Sold by RKLSwims

Part E applies where RKLSwims Education Ltd is identified as the seller.

Products may include:

• SwimFins;

• swimming aids;

• swim equipment;

• clothing;

• accessories;

• branded merchandise; and

• other physical goods.

Products purchased directly from an external partner are governed by that partner's terms instead, as explained in Section 13.

38. Product Descriptions

RKLSwims takes reasonable steps to describe Products accurately.

Images are illustrative and minor differences may occur because of:

• screen display;

• manufacturing variation;

• packaging updates; or

• photography.

Such differences do not permit RKLSwims to supply a materially different Product from that ordered.

Product descriptions do not remove statutory requirements that goods must be as described, of satisfactory quality and fit for purpose where those legal requirements apply.

39. Swimming Aids and Safety Products

Products described as swimming aids, buoyancy aids, teaching aids or similar equipment must be used:

• according to manufacturer instructions;

• within their intended purpose; and

• with appropriate adult supervision.

A swimming aid is not automatically a life-saving device.

A Product must not be used as a substitute for appropriate supervision unless it is expressly designed, certified and instructed for that purpose.

Customers should follow all:

• manufacturer instructions;

• warnings;

• age or weight guidance; and

• safety information

provided with the Product.

40. Availability

Products are subject to availability.

Adding a Product to a basket does not reserve stock.

If RKLSwims cannot fulfil an accepted order, it will contact the Customer and provide an appropriate refund where required.

41. Delivery

Available delivery options and charges will be displayed before checkout.

RKLSwims will deliver within the period agreed with the Customer.

Where no different delivery period has been agreed, applicable statutory delivery requirements will apply.

Delivery estimates are estimates unless expressly guaranteed.

Customers are responsible for providing a complete and accurate delivery address.

42. Risk and Ownership

Risk in physical goods passes to the Customer when the Product is delivered into the physical possession of the Customer or another person identified by the Customer, except where the law provides otherwise.

Ownership of the goods will normally pass once RKLSwims has received full payment and the goods have been delivered.

43. Online Product Cancellation — Change of Mind

Where statutory distance-selling cancellation rights apply, a consumer purchasing goods online may notify RKLSwims that they wish to cancel within the applicable statutory cancellation period.

For most eligible physical goods, this is currently 14 days after the Customer receives the goods.

After notifying RKLSwims of cancellation, the Customer must return the goods within the applicable statutory return period, normally 14 further days.

This right is separate from rights relating to faulty Products.

44. Product Returns

Customers wishing to exercise a statutory cancellation right should contact:

hello@rklswims.com

RKLSwims will provide appropriate return instructions.

Unless RKLSwims has agreed to pay return costs, or the goods are faulty or incorrectly supplied in circumstances where RKLSwims is responsible for those costs, the Customer may be responsible for the direct cost of returning change-of-mind goods where they were informed of this responsibility.

Customers should take reasonable care of Products while they are in their possession.

45. Refunds for Cancelled Online Product Orders

Where an eligible online Product purchase is lawfully cancelled, RKLSwims will provide the refund required by applicable law.

This will normally include:

• the price paid for the returned goods; and

• the cost of RKLSwims' least expensive standard delivery option where that cost is legally refundable.

Additional costs resulting from the Customer choosing an enhanced or premium delivery option do not necessarily have to be refunded beyond the standard-delivery amount.

RKLSwims may wait until:

• returned goods are received; or

• the Customer provides appropriate evidence of return,

where the law permits this.

Refunds will be made within the applicable statutory timeframe.

46. Handling and Diminished Value

Customers may inspect goods in a way reasonably necessary to establish their:

• nature;

• characteristics; and

• functioning,

similar to how they could reasonably inspect goods in a physical shop.

Where goods have been handled beyond what is reasonably necessary and their value is diminished, RKLSwims may make a lawful deduction from a change-of-mind refund where permitted.

This does not affect rights relating to genuinely faulty goods.

47. Exceptions to Change-of-Mind Cancellation Rights

Statutory change-of-mind cancellation rights do not apply to every type of Product.

Exceptions may include, where the legal requirements are satisfied:

• Products made to the Customer's specifications;

• clearly personalised goods;

• goods liable to deteriorate or expire rapidly; and

• sealed goods which are not suitable for return for genuine health-protection or hygiene reasons once unsealed.

An exception will only be relied upon where it actually applies under law.

The fact that an item relates to swimming does not by itself make it non-returnable for hygiene reasons.

48. Faulty, Damaged or Misdescribed Goods

Nothing within the change-of-mind policy limits statutory rights where a Product is:

• faulty;

• not as described;

• of unsatisfactory quality; or

• otherwise fails to meet statutory requirements.

Customers should contact RKLSwims promptly where a Product appears defective, damaged or incorrect.

Depending on the circumstances and applicable law, remedies may include:

• rejection and refund;

• repair;

• replacement;

• price reduction; or

• another statutory remedy.

RKLSwims will not use a manufacturer warranty or its own voluntary returns policy to reduce statutory consumer rights.

49. Promotional Codes and Store Discounts

Discount and promotional codes:

• must be used according to their stated conditions;

• have no cash value unless expressly stated;

• may have expiry dates;

• may be restricted to selected Products;

• may be restricted to eligible Customers; and

• may not be combined unless expressly permitted.

RKLSwims may reject fraudulent, duplicated, unauthorised or obviously erroneous use of a promotional code.

A promotion which has already been validly applied to a completed contract will not be retrospectively removed without legitimate reason.

PART F — EVENTS, COURSES & TICKETED ACTIVITIES

50. Event Bookings

RKLSwims may offer:

• community events;

• swimming events;

• training activities;

• workshops;

• courses;

• family activities;

• ticketed sessions; and

• other dated activities.

Event-specific information shown before booking forms part of the contract.

This may include:

• date;

• time;

• Venue;

• age requirements;

• supervision requirements;

• equipment requirements;

• ticket price;

• cancellation rules; and

• safety conditions.

51. Customer Cancellation of Events

Cancellation and refund rights for an event depend on:

• the type of event;

• whether it is scheduled for a specific date or period;

• the event-specific terms; and

• applicable consumer law.

Certain leisure services provided for a specific date or period may not carry the same statutory 14-day cancellation right as ordinary distance purchases.

Where an event is stated to be non-refundable, this means cancellation because the Customer simply no longer wishes or is unable to attend does not normally create a contractual entitlement to a refund, subject always to statutory rights.

RKLSwims may permit transfer to another eligible attendee where stated or agreed.

52. Event Cancellation by RKLSwims

If RKLSwims cancels an event and does not provide the contracted event, RKLSwims will provide the remedy required in the circumstances.

This may include:

• transfer to a replacement date;

• an appropriate alternative; or

• refund of the affected ticket price.

If an event is postponed, Customers will be informed of the options available.

Nothing in this section removes statutory rights.

53. Event Safety and Behaviour

Attendees must comply with:

• reasonable staff instructions;

• Venue rules;

• safeguarding requirements;

• age restrictions; and

• safety instructions.

RKLSwims may refuse entry or remove a person where reasonably necessary because of serious:

• unsafe behaviour;

• abusive conduct;

• intoxication;

• safeguarding concerns;

• disruption; or

• breach of event rules.

Where removal is caused by the attendee's serious misconduct, a refund is not normally due.

54. Event Changes

RKLSwims may make reasonable operational changes to an event where necessary.

These may include reasonable changes to:

• instructors;

• timetable;

• activity sequencing;

• equipment;

• room or pool allocation; or

• Venue arrangements.

Where a change fundamentally alters what was purchased, RKLSwims will consider an appropriate remedy and applicable consumer rights.

PART G — GIVEAWAYS, PRIZE DRAWS, COMPETITIONS & PROMOTIONS

55. General Promotion Terms

This Part applies to promotions operated by RKLSwims unless specific promotional terms state otherwise.

Every material prize draw, competition or promotional campaign may also have its own specific Terms & Conditions.

Those specific terms should be read before entry.

Material conditions will be communicated clearly where required.

56. Promotion-Specific Information

Depending on the promotion, specific terms may identify:

• eligibility;

• age restrictions;

• geographic restrictions;

• start date;

• closing date;

• method of entry;

• number of permitted entries;

• free-entry route where applicable;

• prize or prizes;

• number of prizes;

• winner-selection process;

• judging criteria;

• winner-notification procedure;

• prize-delivery arrangements;

• whether a cash alternative exists;

• publicity arrangements; and

• other significant conditions.

Where any such condition is material to deciding whether to enter, RKLSwims will aim to display it prominently rather than relying solely on these Master Terms.

57. Eligibility

Unless specific terms state otherwise, promotions are intended for eligible UK residents aged 18 or over.

RKLSwims may permit participation by younger entrants where the particular promotion is suitable and any required parental or guardian permission is obtained.

Employees, directors, contractors or persons directly involved in administering a promotion may be excluded where stated in the specific rules.

58. Closing Dates

Entries received after the published closing date will not normally be accepted.

RKLSwims will not change a published closing date except where reasonably necessary because of circumstances which justify doing so under applicable promotional rules and where participants are treated fairly.

59. Winner Selection

For a prize draw determined by chance, RKLSwims will use a fair random-selection method.

Where appropriate, selection may use:

• a verifiably random electronic process; or

• independent supervision.

For a judged competition, the relevant judging criteria and mechanism will be disclosed where required.

RKLSwims may disqualify entries which:

• breach the promotion rules;

• are fraudulent;

• manipulate the entry process;

• exceed an applicable entry limit; or

• otherwise fail to satisfy eligibility requirements.

60. Prizes

Prizes will be awarded as described or, where circumstances genuinely make this impossible and substitution is lawful, a reasonable equivalent of appropriate nature and value may be offered.

There is no cash alternative unless the specific promotion says there is one or RKLSwims lawfully agrees otherwise.

Prizes are normally non-transferable unless stated.

Where a prize is supplied by a third party, that supplier's reasonable product or booking conditions may also apply.

61. Winner Contact

RKLSwims will make reasonable efforts to contact selected winners using the details supplied during entry.

Specific promotion terms may provide a reasonable deadline for a winner to respond.

Where the winner:

• cannot be contacted after reasonable efforts;

• is ineligible;

• declines the prize; or

• fails to satisfy a clearly disclosed requirement,

RKLSwims may select an alternative winner where permitted.

62. Winner Information

Where promotional rules require evidence that a valid award took place, RKLSwims may publish or make available limited winner information, subject to applicable privacy and promotional requirements.

Where applicable, entrants will be informed about this before entry and may be given an opportunity to object to or limit public disclosure.

RKLSwims may nevertheless provide relevant winner information to an appropriate regulator where legally required.

63. Free Draws, Prize Competitions and Paid Entry

RKLSwims will distinguish between:

• genuinely free prize draws;

• lawful free draws containing both free and paid entry routes;

• genuine skill, knowledge or judgement competitions; and

• regulated lotteries or other gambling activities.

Where a free draw contains a paid and free entry method, any free-entry route must be operated in accordance with applicable law.

Where RKLSwims operates a genuine prize competition, the competition will be structured with regard to applicable legal requirements.

These Master Terms do not, by themselves, authorise RKLSwims to operate a paid lottery or raffle.

Any promotion involving paid entry and allocation of prizes by chance will only be operated where RKLSwims has established an appropriate lawful basis and any required registration, licence, free-entry structure or other legal requirement has been satisfied.

Such a promotion will have its own specific terms.

Calling an activity a “raffle”, “competition” or “prize draw” does not override the legal classification of that activity.

64. Promotion Administration

RKLSwims will take reasonable steps to administer promotions fairly.

RKLSwims is not responsible for an entry which is not successfully received because of a technical or communications problem outside its reasonable control.

This does not permit RKLSwims to disregard entries which were successfully and validly received.

Fraud, automated abuse or manipulation of a promotion may result in disqualification.

PART H — PHOTOGRAPHY, PRIVACY & INTELLECTUAL PROPERTY

65. Photography and Recording at Lessons

Parents, guardians, swimmers and spectators must not photograph, video or record swimming lessons unless authorised by RKLSwims and permitted by applicable Venue rules.

This supports swimmer privacy and safeguarding.

RKLSwims may use images or recordings only where an appropriate lawful basis exists, including consent where required.

Permission for RKLSwims to record does not automatically authorise another attendee to record.

66. Photography at Events

Different photography arrangements may apply at public or promotional events.

Where event photography or filming is planned, RKLSwims will provide appropriate information where required.

Safeguarding and privacy requirements remain applicable.

67. Personal Data

RKLSwims Education Ltd acts as Data Controller in relation to personal information for which it determines the purposes and means of processing.

Information processed may include:

• Customer information;

• swimmer information;

• contact details;

• membership records;

• order information;

• payment administration;

• emergency contacts;

• medical or accessibility information;

• promotion entries; and

• communications.

Personal data will be handled in accordance with applicable data-protection law and the RKLSwims Privacy Policy.

RKLSwims does not sell personal data to advertisers.

68. Intellectual Property

Unless stated otherwise, intellectual property belonging to RKLSwims Education Ltd or its licensors may include:

• RKLSwims branding;

• logos;

• graphics;

• Website content;

• photographs;

• original videos;

• lesson resources;

• programme materials;

• documents;

• written articles; and

• teaching resources.

Website access does not transfer ownership of that intellectual property.

Customers may use material for the personal purpose for which it was provided.

They must not commercially:

• copy;

• reproduce;

• distribute;

• sell;

• republish; or

• exploit

protected RKLSwims material without permission or another lawful basis.

PART I — PAYMENT DISPUTES, SUSPENSION & TERMINATION

69. Genuine Payment Disputes

Customers should contact RKLSwims promptly where they believe:

• a payment was taken incorrectly;

• an invoice is incorrect;

• an amount is not due;

• an order was not supplied; or

• another genuine payment issue exists.

RKLSwims will make reasonable efforts to investigate.

Where an amount is subject to a genuine unresolved dispute raised promptly, RKLSwims may pause relevant recovery action while reasonably investigating it.

70. Chargebacks

Nothing in these Terms removes genuine:

• statutory;

• card;

• Direct Debit;

• banking; or

• payment-provider

rights available to a Customer.

Customers are encouraged to contact RKLSwims first where reasonably possible so the matter can be investigated directly.

Where a chargeback or payment dispute is made in relation to an amount which is properly due, RKLSwims may:

• provide evidence to the payment provider;

• suspend an affected ongoing membership where reasonable; and

• continue to pursue a valid contractual debt.

Where legally recoverable, RKLSwims may seek reasonable and evidenced costs directly resulting from an improperly initiated payment dispute.

RKLSwims will not impose arbitrary or disproportionate chargeback penalties.

71. Continued Non-Payment

Where money properly due remains unpaid following reasonable communication, RKLSwims may:

• suspend the affected service;

• terminate membership;

• release reserved capacity;

• issue formal payment demands;

• recover properly outstanding sums; and

• take proportionate debt-recovery or legal action.

Any external debt-recovery or legal costs will only be sought from the Customer where they are reasonably incurred and legally recoverable.

RKLSwims does not automatically make Customers responsible for every internal or external cost associated with collection.

72. Suspension or Termination by RKLSwims

RKLSwims may suspend or terminate a service or membership where it has a legitimate reason.

Reasons may include:

• continued non-payment;

• fraud;

• serious breach of these Terms;

• serious or repeated unsafe behaviour;

• threatening, abusive or discriminatory conduct;

• safeguarding concerns;

• deliberate provision of materially false information;

• deliberate non-disclosure creating a significant safety risk;

• misuse of membership benefits; or

• circumstances in which the service can no longer reasonably or safely be supplied.

Where appropriate, RKLSwims will normally provide reasonable warning and an opportunity to resolve the problem.

Immediate action may be taken in serious:

• safety;

• safeguarding;

• fraud;

• welfare; or

• conduct

situations.

Where RKLSwims permanently ends a prepaid service for operational reasons which are not the Customer's fault, unused prepaid services will be dealt with fairly and an appropriate remedy provided where required.

PART J — LIABILITY & GENERAL LEGAL PROVISIONS

73. Personal Property

Customers and swimmers remain responsible for their belongings.

RKLSwims cannot accept responsibility for items which are lost, stolen or damaged at a Venue except where the loss or damage results from RKLSwims' negligence or liability cannot lawfully be excluded.

Customers should avoid bringing unnecessary valuables.

74. Reasonable Care and Skill

RKLSwims will provide consumer services with the level of reasonable care and skill required by applicable law.

Nothing within these Terms attempts to reduce that obligation.

75. Aquatic Risk

Swimming and aquatic activities involve inherent physical risks.

RKLSwims takes reasonable precautions and operates appropriate safety procedures in the services it provides.

Participation does not mean that a swimmer or Account Holder accepts responsibility for negligence by RKLSwims.

Nothing in these Terms treats a Customer as voluntarily accepting a legal risk which cannot lawfully be transferred to them.

76. Limitation of Liability

Nothing in these Terms excludes or restricts RKLSwims' liability where doing so would be unlawful.

In particular, nothing excludes or restricts liability for:

• death or personal injury caused by negligence;

• fraud or fraudulent misrepresentation; or

• another liability which cannot legally be excluded.

Subject to those protections and applicable consumer law, RKLSwims will not normally be responsible for losses which:

• were not reasonably foreseeable when the contract was entered into;

• did not result from a breach by RKLSwims; or

• are purely commercial or business losses where the Customer contracted as a consumer.

77. Circumstances Outside Reasonable Control

RKLSwims will not be treated as having automatically breached a contract merely because performance is delayed or prevented by an event genuinely outside its reasonable control.

This does not allow RKLSwims to retain money or avoid consumer remedies where applicable law requires a different result.

RKLSwims will take reasonable steps to reduce disruption and communicate where appropriate.

78. Changes to Prices

Where a Customer has already entered into a fixed-price one-off purchase, RKLSwims will not retrospectively change that agreed price merely because its costs later increase.

Recurring membership prices may be changed in accordance with the specific membership provisions within these Terms.

For existing recurring memberships, RKLSwims will provide at least 30 days' advance notice of a price increase unless a longer period is required.

Where the timing would otherwise prevent the member from reasonably avoiding the increased price, an appropriate opportunity to cancel before the increase will be provided.

79. Changes to These Terms

RKLSwims may amend these Terms where reasonably necessary.

Reasons may include:

• changes in law;

• regulatory requirements;

• consumer-law developments;

• safeguarding requirements;

• safety requirements;

• changes to booking or payment systems;

• introduction or removal of services;

• Venue arrangements;

• operational changes; or

• clarification of existing provisions.

Minor administrative or clarifying changes may take effect when published.

Where a change materially affects an existing Customer's ongoing contractual:

• rights;

• obligations;

• price; or

• service,

RKLSwims will provide reasonable advance notice.

Where a material change would leave an ongoing member significantly worse off, RKLSwims will provide a reasonable opportunity to cancel before being required to accept that change.

Continued use of an ongoing service after the notified effective date may constitute acceptance of updated Terms, subject to applicable consumer law.

80. Previous Versions

These Master Terms replace previous general RKLSwims Education Ltd Website and Swimming Terms from 1 October 2026.

Nothing in these Terms retrospectively creates:

• a fee;

• charge;

• obligation; or

• liability

which did not apply when an earlier transaction took place.

Rights and obligations which arose under an earlier contract remain determined by the terms and law applicable to that transaction.

RKLSwims may retain archived copies of previous versions for record-keeping and dispute-resolution purposes.

81. Complaints

RKLSwims encourages Customers to raise concerns promptly.

Formal complaints should be submitted to:

hello@rklswims.com

Customers should provide sufficient information for RKLSwims to identify:

• the Customer;

• swimmer where applicable;

• membership, order or event;

• relevant payment;

• and the nature of the concern.

RKLSwims will aim to investigate and respond within a reasonable period.

Nothing in the complaints procedure prevents a Customer from exercising statutory rights or legal remedies.

82. Severability

If part of these Terms is found to be invalid, unlawful or unenforceable, that provision will be treated as modified or removed only to the minimum extent necessary.

The remaining provisions will continue to apply.

83. No Waiver

If RKLSwims chooses not to enforce a contractual right on one occasion, this does not automatically mean that the right has permanently been waived.

For example, waiving a Late Payment Administration Charge for one payment does not automatically require RKLSwims to waive a lawful charge arising from a later separate payment.

This provision does not permit RKLSwims to act inconsistently with consumer law or representations reasonably relied upon by a Customer.

84. Governing Law

These Terms are governed by the laws of England and Wales.

Nothing in this clause removes any mandatory consumer right concerning applicable law or jurisdiction.

85. Formal Notices

Unless RKLSwims expressly confirms another method, formal contractual correspondence should be sent to:

hello@rklswims.com

Swimming Membership cancellations must use the procedure in Section 20.

Customers are encouraged to keep copies of important contractual correspondence and confirmations.

86. Statutory Cooling-Off and Distance Contracts

Where a statutory cancellation period applies to a distance contract, RKLSwims will honour it.

For eligible physical Product purchases, the specific provisions in Part E apply.

For services or memberships, the existence and operation of a statutory cancellation right depends on the nature of the contract.

Where a Customer expressly asks RKLSwims to begin providing an eligible service during an applicable statutory cancellation period, the Customer may be required to pay a proportionate amount for service properly supplied before cancellation where the law permits.

Certain contracts relating to leisure activities provided on a specific date or during a specific period may be exempt from ordinary statutory distance-contract cancellation rights.

RKLSwims will not rely on an exemption where it does not legally apply.

87. Final Consumer Rights Statement

These Terms are intended to provide clear rules for Customers and RKLSwims.

They do not exclude or restrict statutory rights concerning, where applicable:

• satisfactory quality;

• fitness for purpose;

• goods being as described;

• reasonable care and skill;

• statutory cancellation rights;

• remedies for faulty goods or deficient services;

• negligence liability which cannot be excluded; or

• protection from unfair contract terms or commercial practices.

Where these Terms conflict with a mandatory statutory consumer right, the statutory right takes precedence.

Contact

RKLSwims Education Ltd
Company Number: 17044687
Trading as: RKLSwims

Registered Office:
36 Pen Y Fon Street,
Llanelli,
SA15 2HR

Email: hello@rklswims.com
Telephone: 07464 307079